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Do you have any questions?

**Photos Needed:**
1. One photo of the odometer showing total kilometers.
2. Two photos of the bike's frame serial number.
3. One photo of the serial number on the rear hub motor.

**Videos Required:**
1. First video: At least 25 seconds, covering total mileage, e-bike frame serial number, and hub motor serial number. This speeds up processing.
2. Second video: At least 25 seconds, describing the issue for accurate problem identification and solutions.

Please provide above mentioned within 24 hours of submission or warranty registration. Thank you for your cooperation.