Politique de remboursement

At C INVERTER, customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping.

Subject: Order Confirmation and Important Information

Dear Customers,

Thank you for your business!

According to our process, you will receive a shipping notification within 24 to 48 hours after placing your order. 
Please note that if there are any holidays during this period, the shipping date will be extended accordingly.

I would like to bring a few important points to your attention:

1. **Order Cancellation**: If your package has not been picked up by the carrier within 24 to 48 hours after your order is placed, you may choose to cancel your order. Please be aware that once the package has been shipped, cancellation requests cannot be accepted.

2. **Refusal and Returns**: Upon arrival of your order, you have the option to refuse the package. 
It will be returned to us, but please note that you will be responsible for any actual shipping costs incurred due to the cancellation.

3. **Return Warehouse Address in Toronto, Canada:**  

   Unit 1, 6160 Kenway Drive,  
   Mississauga, Ontario L5T 2N3,  
   Canada  
   **Recipient:** Company Name: YYZ  

   **Email Contacts:**  
  
   support@cinverter.com  

 
 

Why C INVERTER?

1. Simple & efficient: C INVERTER provides a straight forward warranty that is processed in the most hassle-free way possible.
2. 30-Day Free Return Period: New / undamaged / unused electric scooter purchased from C INVERTER may be returned for up to 30 days after the original delivery date.
3. Up to 12-month warranty: We offer 12 months for the E-BIKE and 6 months for the Battery Pack and Motor. We take care of quality-related issues with a REPLACEMENT PARTS.
4. Lifetime Technical Support: If you have any questions about your purchase, please feel free to reach us directly by email to Support@cinverter.com and we will gladly assist you!
   

RETURN

If you are unsatisfied with your purchase, C INVERTER's return policy allows you to return the Electric Scooter purchased on the Authorization channel within 30 days counting from the date of receipt the delivery package.

Please contact us immediately by email Support@cinverter.com for return address or return label. Customers need to responsible for the return shipping cost of the package returned by the customers themselves.

Once the returned item arrives back in C INVERTER's warehouse for inspection, the refund or exchange process will begin.

All accessories and spare parts sold on www.cinverter.com can not be returned.​

30 Days Return Policy	Return has to include all accessories?	Yes
	Return requires original packaging?	Yes
	When do we execute the refund?	Upon receipt of the return package (except the customer returns the Electric Scooter to our warehouse)
	When do we execute the replacement?	Upon receipt of the return package (except the customer returns the Electric Scooter to our warehouse)
	Refunds for delivery costs	1. For non-defective Electric ebikes/No-longer needed Electric ebikes, buyer is responsible for return shipping costs. We will deduct the shipping fee $50-$200/pc when we are making a refund.2.For defective Electric e-bike, C INVERTER is responsible for return shipping cost.
	Refund time limit	We will not able to accept the full refund after 30 days. The refund would be 10%-50%, it depends on the actual problem and situation. Shipping fee can not be refunded.
	Return RMA validity	30 days (from the date the RMA was created)

 A Return Merchandise Authorization (RMA) must be requested from MICROGO within 30 days from the date of receipt of shipment. To request an RMA, contact C INVERTER Service Team at Support@cinverter.com
​Returns may be rejected at the customer’s cost if items do not meet the above requirements.

REFUND

Refund Terms	Quality issues	Accept exchange or return
	Receive wrong goods	Accept exchange or return
	Damaged or missing accessories	Provide photos to get the correct accessories free
	The package cannot be delivered or missing	Accept resend or refund after carrier's case opened.
	The customer cancels the order before the package is shipped	Accept full refund
	About refund difference price	1.If a lower price is available on the C INVERTER website due to promotional activities, C INVERTER may not refund the price difference. 2.C INVERTER will not accept requests asking to refund the price difference because the customer failed (e.g., forgot to use, entered a wrong code) to use the provided coupon code before checkout. *All discounts and promotions are available during promotional periods only.
	The customer provides the wrong delivery address	The customer needs to pay an extra $50-$100 for resend
	The customer refuses to accept the package due to non-quality issues or does not want the package	We will deduct the shipping fee $50-$80 when we are making a refund or the customer needs to pay an extra $50-$100 for resend
	For different time periods	1. Within 30 days: we will deduct the deliver shipping fee $50-80/unit and return shipping fee $50-80/unit when we are making a refund for non-defective Electric Scooters/No-longer needed Electric Scooters. 2. 31-120 days: The refund would be 10%-50%, it depends on the actual problem and situation. Shipping fee can not be refunded. 3. Over 120 days: Refunds are not acceptable; We can help exchange for a refurbished one and will charge a certain balance depending on the use of the Electric Scooters.

Compensation time-frame
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:

1. Paypal account refunds: Up to 48 hours
2. Credit card refunds: Between 7-14 business days

Note:

1. Express shipping cost is non-refundable.
2. We don't refund after your order has shipped out.
3. Customer should keep the box all the time or provide a similar box. Or pay extra $60-$100 USD to get a box from C INVERTER facility.
4. When not receive the refund. Please contact us we will provide the Acquirer Reference Number (ARN) for you.
5. .While we’re sure all banks have these reference numbers, sometimes the frontline customer support at any given bank may not be equipped to track refunds by reference number. Cardholders that call their bank with these can have mixed experiences depending on 1) who they talk to, 2) what access that representative has, and 3) their overall persistence.
6. Banks may also use inconsistent language to talk about these, so not everyone will recognize terms like “ARN” or “STAN”. Sometimes these may be referred to by a bank as “portfolio number,” “reference number, “numeric ID,” "retrieval reference number," "film locator," or other jargon terms unique to that bank.
7. If still not receive any information after we provide the ARN number. We suggest customer ask a bank statement saying that they can't find the refund at all from their end using Acquirer Reference Number (ARN). Once obtained, please send the bank statement to us in order for us to investigate further.