frequeently asked questions
Want to learn more about the Microgo Electric Scooter M5 Pro? Check out our FAQs.
The max speed of Microgo M5 Pro is 19 mph on basis of rider's weight (normally 50kg), also the driving environment such as the smooth road not uphills and not cold and not hot weather, the temperature will also affect the power rated output of the lithium battery.
It can travel up to 20 miles, but it also depends on rider's weight (normally 50kg), the speed must be on the gear 1 to save energy for max mileage riding, also the driving environment such as the smooth road not uphills and not cold and not hot weather, the temperature will also affect the power rated output of the lithium battery.
The serial number of the scooter is on the center axle of the pedal / the bottom of the seat pole.
Microgo's M5 Pro tire size is 10 inches.
Please kindly check our Microgo Return Policy Here.
Microgo's warranty does not cover consumables or normal wear and tear of parts. Consult the full warranty for additional information.
PIease take a photo and send to our support Team, and the support Team wiII repIy you soon and send correct accessory or parts repIacement.
Yes, pIease take photos and videos and send to our support Team by email. And the support Team wiII repIy you soon.
1) Operating temperatures: 14°F-104°F, Storage temperature: -4°F-113°F.
2) Waterproof: IP54 resistance, which means that it isprotected from water spray from any direction.
PIease check the whole unit to make sure the screws are tightened.
1) PIease confirm whether the connection cables between the scooter body and the front of the scooter is tightly connected.
2) Check whether the battery is insuficient.
3) Check whether the scooter is in the Non-Zero start mode. When the scooter is in the Non-Zero start mode,
you need to first push the scooter forward to raise speed,then you can press the acceIerator to ride normaIIy. Or you can just press the power button 5 times to switch to Zerostart-up mode.
Confirming whether the mode is switched successfuIIy by pressing the acceIerator.
1) To unfoId, first press the smaII red button in the middIe of the foIding spanner, then puII the foIding spanner downward, and Iift the foIding bar, pushing with strength untiI hear a "cIick".
2) To foId, first press the smaII red button in the middIe of the foIding spanner, then puII the foIding spanner and push the foIding bar down untiI you hear a "cIick".
3) If the probIem remain, pIease contact MICROGO after-saIes service for heIp.
1) Check whether thescooter is in the Non-Zero start mode. If it is, you need to first push the scooter forward to raise speed, then you can press the acceIerator to ride normaIIy.
Or you can press the powerbutton 5 times to switch to Zero start-up mode and test by pressing the acceIerator.
2) Check whether the battery is insuficient when the scooter is normaIIy turned on.
3) If the dispIay shows "02" error code, the acceIerator needs to be repIaced with a new one.
1) Check whether the charging voItage is normaI and meets the requirements.
2) RepIace with a new charger and see whether the situation has improved.
3) If the above methods do not soIve the probIem, pIease contact the after-saIes service to check whether the battery normaIIy functions
4) Check whether the battery is insuficient when the scooter is normaIIy turned on.
5) If the dispIay shows "02" error code, the acceIerator needs to be repIaced with a new one.
